Enhancing Your Experience with Wirth Law Office
Wirth Law Office just elevated client service to the next level with the creation of a new Client Concierge role. This dedicated professional focuses on ensuring your satisfaction and streamlining your interactions with Wirth Law Office. For clients, this means concierge service at no additional cost.
Role of the Client Concierge
Don’t worry — your lawyer is still your lawyer. Your legal team continues to address your legal matters. In fact, your concierge is not involved with the details of your legal matter. She’s concerned about the service you receive.
The newly minted Client Concierge adds quality assurance to the service, along with a personal contact at Wirth Law Office concerned for your needs beyond your legal matter.
The concierge serves as the liaison for any questions or concerns related to services you need and expect. About once each quarter, she reaches out to monitor the progress in your matter and confirm that our support meets your needs. From navigating client portals and understanding billing to providing a friendly voice for your concerns, she ensures an easy, well-informed journey with Wirth Law Office.
Proactive Support for Your Needs
The Client Concierge actively engages with clients at key stages of their cases to gather feedback and address issues before they escalate. Responsibilities include:
- Quarterly Check-Ins: Conduct regular calls to assess satisfaction and answer questions about our services.
- Personalized Assistance: Guide clients through the client portal, explain billing practices, and connect them with the appropriate legal team members.
- Resource Referrals: Link clients with trusted professionals and resources during significant life changes or personal challenges.
Building Stronger Relationships
Beyond resolving immediate concerns, the Client Concierge cultivates deeper connections by getting to know clients personally. This approach allows Wirth Law Office to tailor services to each client’s unique needs and preferences, ensuring clients feel valued and heard throughout their legal journey.
Do you need day care for a child during a court appearance, or after a change in custody status? We can offer a referral. Need a financial advisor after a divorce settlement? Your concierge can recommend someone reliable. Need a real estate agent? We know who to call.
When a legal matter complicates your life, you might not have an opportunity to shop around for reliable professionals to meet your emerging needs. As part of our commitment to make law easy, your concierge has established relationships with professionals able to meet the unique needs that often accompany legal proceedings.
Prioritizing Your Satisfaction
Exceptional client service underpins successful legal outcomes. The Client Concierge prioritizes your satisfaction by ensuring every interaction with Wirth Law Office remains positive, efficient, and aligned with the promise to “Make Law Easy.”
Stay Connected
Reach out to your Client Concierge for any questions or assistance. She supports clients every step of the way, maintaining a smooth and satisfying experience with Wirth Law Office.
Wirth Law Office embraces this new chapter of enhanced client service, committing to serve clients with dedication and care. If you have questions about billing, access to the client portal or the quality or service you’ve received, contact Wirth Law Office at 918-879-1681.
